Refund Policy

PicsOn is operated by Not a Parent Company Pvt Ltd ("NAPCo", "we", "us"). All payments for PicsOn are processed by Dodo Payments, an independent third-party payment processor.

When you make a purchase through PicsOn, your transaction is processed by Dodo Payments in accordance with their Terms of Service, Privacy Policy, and Refund Policy. All refunds, cancellations, chargebacks, and payment disputes are governed exclusively by Dodo Payments' Refund Policy and Terms of Service.

To the extent permitted by law, this Refund Policy supplements but does not supersede Dodo Payments' applicable policies. In the event of any conflict between this Policy and Dodo Payments' policies with respect to payment processing, refunds, or payment disputes, Dodo Payments' policies shall prevail.

If you are a Consumer and unless the Digital Content exception below applies, you have the right to cancel your purchase and receive a refund within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day after completion of the Transaction.

To meet the cancellation deadline, it is sufficient that you send us your communication concerning your exercise of the cancellation right before the expiration of the 14-day period.

To request a refund or cancel your order, you must contact us through one of the following methods:

• Email us at finance@notaparentcompany.com with your order number, purchase email address, and reason for refund request.
• Use the contact information provided in your payment confirmation or receipt from Dodo Payments.

All refund requests are subject to review and approval by both NAPCo and Dodo Payments. The decision to grant or deny a refund is made at the sole discretion of the payment processor in accordance with their Refund Policy and applicable consumer protection laws.

We will acknowledge receipt of your refund request without undue delay and communicate the outcome once the request has been processed.

If you cancel this Agreement as permitted above, we will reimburse to you all payments received from you.

• We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel.
• We will make the reimbursement using the same means of payment as you used for the initial transaction.
• You will not incur any fees as a result of the reimbursement.

Important Notice

Where PicsOn is supplied as Digital Content that is immediately made available, by using the Services you consent to immediate performance and acknowledge that you may lose your right of withdrawal once the download or applicable transmission of the Digital Content has begun.

Your right as a Consumer to cancel your order does not apply to the supply of Digital Content that you have started to download, stream, or otherwise acquire, and to Products which you have had the benefit of.

Refunds outside the 14-day cancellation period are provided at the sole discretion of Dodo Payments and NAPCo on a case-by-case basis and may be refused.

Refund requests may be refused if we or Dodo Payments find evidence of fraud, refund abuse, violation of terms of service, or other manipulative behavior.

This does not affect your statutory rights as a Consumer in relation to Products or Services which are not as described, defective, faulty, or not fit for purpose under applicable consumer protection laws.

Paid subscriptions automatically renew until cancelled. If you wish to cancel your subscription:

• Contact us at least 48 hours before the end of the current billing period.
• Provide your order number and the email address used to purchase.
• Your cancellation will take effect at the next payment date.

Please note: Your right to cancel is only present following the initial subscription and not upon each automatic renewal.

There are no refunds on unused subscription periods.

If technical problems prevent or unreasonably delay delivery of the Product or Service, your exclusive and sole remedy is either replacement of the Product/Service or refund of the price paid, as determined by NAPCo and/or Dodo Payments in accordance with their applicable policies.

If you were charged incorrectly (duplicate charge, wrong amount, unauthorized charge), contact Dodo Payments immediately using the contact information provided in your payment receipt, or email us at finance@notaparentcompany.com so the transaction can be reviewed and reconciled.

If you've been charged sales tax on your purchase and are registered for sales tax in the country of purchase, you may be entitled to a refund of the sales tax amount if permitted by applicable law.

• You must contact us within 60 days after completing the purchase to be eligible.
• This refund will only be processed upon provision of a valid sales tax code for your country.
• All refund requests received after 60 days from the date of Transaction will not be processed.

If you are a Consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in this Policy affects your rights as a Consumer to rely on such mandatory provisions of local law.

We may update this policy periodically. The effective date above reflects the current version. Continued use of the Services constitutes acceptance of the updated policy.