Refund Policy

PicsOn is operated by Not a Parent Company Pvt Ltd ("NAPCo", "we", "us"). Payments for PicsOn may be processed by Paddle, which acts as our Merchant of Record (MoR) and authorised reseller.

When Paddle processes your payment, your purchase is made from Paddle, and refunds/cancellations are governed by Paddle's consumer terms. This Refund Policy explains how refunds work for PicsOn. If there is any inconsistency with Paddle's terms, Paddle's applicable terms control for the transaction.

If you are a Consumer and unless the Digital Content exception below applies, you have the right to cancel your purchase and receive a refund within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day after completion of the Transaction.

To meet the cancellation deadline, it is sufficient that you send us your communication concerning your exercise of the cancellation right before the expiration of the 14-day period.

To cancel your order, you must inform us of your decision. To ensure immediate processing:

• For Paddle-processed purchases: use the "Contact" link in your Paddle receipt/invoice email (fastest path).
• Alternatively, email us at finance@notaparentcompany.com with your order number and purchase email address.

We will communicate acknowledgment of receipt of your cancellation request without delay.

If you cancel this Agreement as permitted above, we will reimburse to you all payments received from you.

• We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel.
• We will make the reimbursement using the same means of payment as you used for the initial transaction.
• You will not incur any fees as a result of the reimbursement.

Important Notice

Where PicsOn is supplied as Digital Content that is immediately made available, by using the Services you consent to immediate performance and acknowledge that you may lose your right of withdrawal once the download or applicable transmission of the Digital Content has begun.

Your right as a Consumer to cancel your order does not apply to the supply of Digital Content that you have started to download, stream, or otherwise acquire, and to Products which you have had the benefit of.

Refunds outside the 14-day cancellation period are provided at the sole discretion of Paddle (or NAPCo where applicable) on a case-by-case basis and may be refused.

Refund requests may be refused if we find evidence of fraud, refund abuse, or other manipulative behaviour.

This does not affect your rights as a Consumer in relation to Products which are not as described, faulty, or not fit for purpose.

Paid subscriptions automatically renew until cancelled. If you wish to cancel your subscription:

• Contact us at least 48 hours before the end of the current billing period.
• Provide your order number and the email address used to purchase.
• Your cancellation will take effect at the next payment date.

Please note: Your right to cancel is only present following the initial subscription and not upon each automatic renewal.

There are no refunds on unused subscription periods.

If technical problems prevent or unreasonably delay delivery of the Product, your exclusive and sole remedy is either replacement of the Product or refund of the price paid, as determined by Paddle or NAPCo.

If you were charged incorrectly (duplicate charge, wrong amount), contact Paddle using the receipt support link so they can reconcile the transaction.

If you've been charged sales tax on your purchase and are registered for sales tax in the country of purchase, you may be entitled to a refund of the sales tax amount if permitted by applicable law.

• You must contact us within 60 days after completing the purchase to be eligible.
• This refund will only be processed upon provision of a valid sales tax code for your country.
• All refund requests received after 60 days from the date of Transaction will not be processed.

If you are a Consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in this Policy affects your rights as a Consumer to rely on such mandatory provisions of local law.

We may update this policy periodically. The effective date above reflects the current version. Continued use of the Services constitutes acceptance of the updated policy.